We Always Need be Reminded

We Always Need be Reminded

by Brendan Hurley, President at 14 AutoMall and co-founder TrafficControlCRM.com —  A friendly and perhaps timely reminder – your best prospects are the customers with whom you already have a relationship. At some point in the past, you earned their business and...
Focus on Dealership F&I Process Accountability for a Better PVR

Focus on Dealership F&I Process Accountability for a Better PVR

Dealer Marketing Magazine, by Jim Maxim, Jr. – Too often during the F&I process, especially during busy days, we presume, jump to conclusions, and rush. Skipped steps and product descriptions given by rote shortchange customers, so they may not hear about...
Why You Need Rapid Reconditioning

Why You Need Rapid Reconditioning

AutoSuccess, by Dennis McGinn — If you can’t measure recon speed and maintain process accountability accurately, any cycle time your team offers is just a wild guess. In our experience, most such “estimates” are 10 to 15 days off from reality. Strive for a...
PPM Boosts Boosts VSC Sales and Reduces Loss Ratios

PPM Boosts Boosts VSC Sales and Reduces Loss Ratios

Auto Dealer Today, September 2017, by Ryan Williams If you want to increase your vehicle service contract penetration while simultaneously reducing reinsured VSC loss ratios, package the deal with a dealer-branded prepaid maintenance plan or sell (or gift) it...
Easing Recon Woes for Fixed Ops Directors

Easing Recon Woes for Fixed Ops Directors

AutoSuccess, September 2017 – Dennis McGinn Perhaps the position in the entire dealership most squeezed by the used car department’s appetite for fresh inventory and the reconditioning department’s ability to get those cars to the sales lot quickly is the...