BHPH Report – April 26, 2018 — Some franchised dealerships highlight their concierge-level services for their customers who need vehicle repairs and maintenance. Now, independent and buy-here, pay-here in five major markets can provide a similar level of services thanks to a new product addition from Fidelis PPM.
In an effort to attract more customers and sell more vehicles, Fidelis PPM recently announced that its preventive maintenance package now includes at-home or at-work vehicle repair services. Fidelis PPM has teamed with GetWrench.com mobile vehicle maintenance services to give dealers that offer their customers Fidelis prepaid maintenance plans extra competitive advantage in their markets.
Fidelis PPM maintenance plans feature discount-priced oil, filter, and tire rotation services. The added GetWrench.com service, called Wrench, is a no-charge upgrade for dealers and their customers.
Dealers either can pre-load or sell these plans. Plan savings and this new service convenience impress customers, who remember the dealership’s special touch.
“Impressed customers say great things about their dealer — and dealers that build maintenance convenience into buyers’ schedules to keep their vehicle investment running longer become repeat customers,” said Ryan Williams, president of Fidelis PPM.
“It’s proven that car buyers who service their vehicles at the dealers tend to purchase other cars there, but independent and BHPH dealers who lack service facilities for customers can lose this connection,” Williams added, “which our program including Wrench services reinvigorates.”
Wrench is a full-service shop without the shop, offering a full range of maintenance services from oil changes and tune-ups to brake jobs and no-starts. Wrench staffs ASE-certified technicians and the tools and parts to maintain or repair most any car and service need.
Fidelis PPM plans with Wrench now service independent and BHPH dealers in the Seattle, Portland, Ore., San Diego, Las Vegas and Phoenix markets.
“Customers schedule with us using our app, website, or phone, and our expert mobile technicians arrive at their home or place of business fully equipped to deliver excellent results. Our convenience strengthens positive impressions about their dealer,” Wrench co-founder Casey Willis said.
Wrench completes all scheduled Fidelis PPM services at no charge to the customer. The customer pays for any additional parts and labor they agree to if identified by the Wrench technician.
Wrench also provides a 12-month/12,000-mile warranty with any of these additional services.